Frequently Asked Questions
Everything you need to know about your Satisfye orders and products.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and local customs.
Do you offer a warranty on your electronic accessories?
Yes, all Satisfye hardware and accessories come with a 1-year limited warranty that covers manufacturing defects. Please contact our support team with your order number to initiate a claim.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund minus shipping costs.
Are Satisfye products compatible with both OLED and Standard consoles?
Most of our ergonomic grips and cases are designed with specific models in mind. Please check the 'Compatibility' section on the product page to ensure the item fits your specific device version.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through select providers at checkout.